Frequently Asked Questions (FAQs)
1. What types of mantels do you offer?
We offer a wide variety of mantels to suit every home and style. Our collection includes:
- Traditional Wood Mantels: Elegant, classic designs made from high-quality wood.
- Stone and Marble Mantels: Luxurious, timeless options that bring natural beauty to your space.
- Modern Mantels: Sleek, contemporary designs to complement modern interiors.
- Custom Mantels: Tailored to fit your specific needs, whether for size, material, or design.
Check out our full range of products on our Mantel Collection page.
2. How can I place an order?
Ordering from Wood Your Way Mantels is easy:
- Browse our selection of mantels and find the one that suits your style.
- Click on the product to view more details and select your preferred size or customization options.
- Add the mantel to your cart and proceed to checkout.
- Choose a payment method (we accept all major credit cards and PayPal) and complete your order.
You will receive an order confirmation email, and your mantel will be processed for delivery.
3. Do you offer custom mantels?
Yes, we specialize in creating custom mantels that are tailored to your exact specifications. Whether you have specific design preferences, unique measurements, or a particular material in mind, our team is happy to work with you to create a mantel that perfectly fits your space.
Please contact us directly at Wood.your.way@att.net for more information on our custom mantel services.
4. What is the delivery time for mantels?
Delivery times vary based on the product and your location:
- Standard Mantels: Typically delivered within 7-14 business days.
- Custom Mantels: Delivery time may vary depending on the complexity of your order. You will be given an estimated delivery date when you place your order.
We strive to ensure timely deliveries, and you will receive tracking information once your order ships.
5. Can I return a mantel if I’m not satisfied?
Yes, we offer a 30-day return policy for eligible products. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please ensure the mantel is in its original condition, and contact our customer service team at Wood.your.way@att.net to initiate the return process.
6. How do I clean and maintain my mantel?
To keep your mantel in great condition:
- Wooden Mantels: Dust regularly with a soft cloth, and occasionally use a furniture polish to maintain its shine.
- Stone and Marble Mantels: Clean with a gentle, non-abrasive cleaner designed for natural stone. Avoid harsh chemicals that can damage the surface.
- Modern Mantels: Wipe down with a damp cloth and dry immediately to prevent watermarks.
Proper care will ensure that your mantel remains beautiful and functional for years to come.
7. Do you offer warranties on your mantels?
Yes, we offer a warranty on all our products to ensure their quality and durability. Our warranties cover manufacturing defects and are valid for a specified period from the date of purchase. For detailed warranty information, please refer to the warranty document included with your mantel.
8. How can I contact customer service?
Our customer service team is available to assist you with any inquiries, product concerns, or order-related issues. You can reach us through the following methods:
- Email: Wood.your.way@att.net
- Phone: +1 256-394-2439
- Address: 3838 County Road 24, Florence, AL, United States, Alabama
We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.
9. What is your shipping policy?
We offer nationwide shipping to most locations. Shipping costs are calculated based on your location and the size of the product. Free shipping promotions may be available for select products or during certain times of the year. You will be notified of the shipping fees during the checkout process.
Once your order is shipped, you will receive tracking information to monitor the progress of your delivery.
10. Can I get a mantel that fits a non-standard fireplace?
Absolutely! We specialize in creating custom mantels designed to fit unique or non-standard fireplaces. If you have specific dimensions or design requirements, please reach out to us, and our team will help you create the perfect mantel for your fireplace.